Returns & Exchanges
At Furniture Direct Online, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare Your Furniture
Carefully disassemble the item and pack it securely in its original packaging, ensuring all hardware and assembly instructions are included.
Schedule a Pickup
For large furniture items, we will coordinate a specialized freight carrier to collect the package from your doorstep at a scheduled time.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing